Shipping Policy
At Shastra Jewels, we are committed to delivering your jewellery with the same care, elegance, and reliability with which it is crafted. This Shipping Policy outlines our order processing timelines, delivery estimates, shipping charges, and international shipping practices.
1. Shipping Coverage
Shastra Jewels currently ships:
- Across Pan India
- To selected International Countries
We partner with trusted logistics providers to ensure safe and timely delivery of your jewellery orders.
If your country is not listed at checkout, you may contact us at:
2. Order Processing Time
All orders placed on our website are processed as follows:
- Orders placed Monday to Saturday (IST) are processed within 24–48 hours
- Orders placed on Sundays or public holidays will be processed on the next business day
- Custom or made-to-order jewellery may require additional processing time
Once processed, your order will be shipped from our warehouse.
3. Estimated Delivery Timeline
Domestic Shipping (India)
Estimated delivery time:
- Metro cities: 2–4 business days
- Tier 2 & Tier 3 cities: 3–7 business days
- Remote areas: 5–9 business days
International Shipping
Estimated delivery time:
- Standard international shipping: 5–12 business days
- Express international shipping: 3–7 business days
Delivery timelines may vary depending on:
- Customs clearance
- Destination country
- Courier partner delays
- Weather or unforeseen circumstances
4. Shipping Charges
Shipping charges are calculated based on:
- Order value
- Delivery location
- Shipping method selected
The exact shipping cost will be displayed at checkout before payment.
From time to time, Shastra Jewels may offer:
- Free shipping promotions
- Special international shipping offers
5. International Shipping Duties & Taxes
For international orders:
- Import duties
- Customs charges
- VAT / local taxes
may apply depending on the destination country.
These charges are:
- Determined by the customs authority of the destination country
- Payable by the customer upon delivery
Shastra Jewels is not responsible for delays caused by customs processing.
6. Order Tracking
Once your order is shipped, you will receive:
- Shipment confirmation email
- Tracking number
- Courier partner details
You can track your shipment through the link provided.
7. Secure Packaging
All Shastra Jewels orders are shipped in:
- Tamper-proof packaging
- Protective boxes
- Luxury branded packaging
This ensures that your jewellery arrives safely and in perfect condition.
8. Delivery Attempts
Our courier partners will make multiple delivery attempts.
If the delivery fails due to:
- Incorrect address
- Unavailability of recipient
- Refusal to accept delivery
the order may be returned to us.
Re-shipping charges may apply.
9. Address Accuracy
Customers are requested to ensure:
- Accurate shipping address
- Correct phone number
- Proper PIN / ZIP code
Shastra Jewels will not be responsible for delays caused due to incorrect information provided at checkout.
10. Shipping Delays
While we strive to deliver orders within the estimated timeline, delays may occur due to:
- Weather conditions
- Logistics disruptions
- Public holidays
- Customs clearance
- High order volumes during sale periods
In such cases, we will keep customers informed.
11. Lost or Damaged Shipments
If your shipment arrives:
- Damaged
- Tampered
- Missing items
Please report within 48 hours of delivery by contacting our support team with:
- Unboxing video
- Images of the package
- Order details
Our team will investigate and resolve the issue promptly.
12. Partial Shipments
In rare cases, your order may be shipped in multiple packages if:
- Items are sourced from different warehouses
- Certain products require additional processing time
You will receive tracking details for each shipment.
13. Cash on Delivery (COD)
Cash on Delivery may be available for selected locations within India.
However:
- High-value jewellery orders may require prepaid payment
- COD availability depends on serviceability
14. Contact Us
For any shipping-related inquiries, please contact:
Email: shastrajewels@gmail.com