Privacy Policy

Shastra Jewels (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, process, store, disclose, and safeguard your personal information when you visit our website, purchase products, or interact with our services.

This policy is designed in compliance with applicable Indian laws including the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and associated rules.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal data:

1.1 Personal Identification Information

Full name
Phone number
Email address
Shipping and billing address
PIN code
Account login credentials
Customer support communication

1.2 Transaction Information

Purchase history
Payment details (processed through secure third-party payment gateways)
Order details
Refund and return records

1.3 Technical Information

When you use our website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Website usage data
Date and time of access
Pages visited

1.4 Sensitive Personal Data

Sensitive personal data may include:

Financial information (processed through payment partners)
Authentication information

We only collect such data when necessary and with your consent.

2. Purpose of Collecting Information

Your data is collected and used for the following purposes:

Processing and delivering orders
Managing your account
Customer service and support
Sending order confirmations and updates
Fraud detection and prevention
Improving our website and services
Marketing communications (only with consent)
Personalizing shopping experience
Complying with legal obligations
Analytics and website performance monitoring

3. Legal Basis for Processing Data

Under the Digital Personal Data Protection Act, 2023, we process personal data based on:

Your consent
Legal compliance
Legitimate business interests
Fraud prevention and security

You may withdraw your consent at any time.

4. Consent

By using our website, registering an account, or making a purchase, you consent to:

Collection of your personal data
Processing for the purposes stated
Communication via email, SMS, or WhatsApp regarding orders or updates

5. Data Sharing and Disclosure

We do not sell your personal data.

However, we may share information with:

5.1 Service Providers

Payment gateways
Logistics partners
IT service providers
Marketing service providers
Analytics providers

5.2 Legal Authorities

We may disclose information if required:

By law
Court orders
Government authorities
Fraud investigations
Law enforcement agencies

5.3 Business Transfers

In case of:

Merger
Acquisition
Asset sale

Your data may be transferred to the new entity.

6. Data Retention

We retain personal data only for as long as necessary:

To complete transactions
For legal and tax requirements
For fraud prevention
To maintain business records

After this period, data is securely deleted or anonymized.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Improve user experience
Analyze website traffic
Remember user preferences
Provide personalized content
Monitor website performance

Types of cookies used:

Essential cookies
Analytics cookies
Functional cookies
Marketing cookies

You may disable cookies through your browser settings.

8. Data Security

We implement reasonable security practices as required under Indian law, including:

Secure servers
SSL encryption
Access control mechanisms
Data protection policies
Regular security audits
Payment gateway compliance (PCI-DSS)

Despite our efforts, no system is completely secure.

9. Your Rights Under Indian Law

Under the Digital Personal Data Protection Act, 2023, you have the right to:

Access your personal data
Correct inaccurate data
Request deletion of data
Withdraw consent
Grievance redressal
Nominate another person to exercise your rights

10. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for:

Their privacy policies
Their data practices
Their content

Users are advised to review their policies separately.

11. International Data Transfers

Your data may be processed outside India through trusted service providers. We ensure such transfers comply with applicable Indian laws and data protection safeguards.

12. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

Legal updates
Business changes
Technology changes

The updated policy will be posted on this page with a revised "Last Updated" date.

13. Contact Us

For any privacy-related questions, please contact:

Email: shastrajewels@gmail.com

Phone: +91 93265 34001

Effective Date: 1st March, 2026

Last Updated: 19 th Jaunuary, 2026