Return / Exchange Policy
At Shastra Jewels, we take pride in delivering premium quality jewellery and an exceptional shopping experience. However, if for any reason you are not completely satisfied with your purchase, we offer a 15-Day No Questions Asked Return or Exchange Policy to ensure complete customer confidence.
1. 15-Day No Questions Asked Return / Exchange
Customers may request a return or exchange within 15 days of delivery without providing any specific reason.
To qualify:
- The request must be raised within 15 days from the date of delivery.
- The product must be unused and in original condition.
- Original packaging, tags, and invoice must be intact.
This policy is designed to ensure a risk-free luxury shopping experience for our customers.
2. Eligibility for Return or Exchange
A return or exchange request will be accepted if:
- The product does not meet your expectations
- You wish to exchange for another design
- Size does not fit
- You received a wrong item
- The product arrived damaged
- There is a manufacturing defect
- An item is missing in a combo order
3. Non-Returnable Items
Certain items are not eligible for return or exchange, including:
- Customized or personalized jewellery
- Engraved products
- Items purchased during clearance or final sale
- Products damaged due to misuse or mishandling
- Items returned without original packaging
- Products showing signs of wear
4. Condition of Returned Products
For hygiene, quality, and authenticity verification, returned items must:
- Be unused and unworn
- Be in original packaging
- Include tags, certificates, and invoice
- Be free from scratches or damage
- Not be altered or resized after delivery
Shastra Jewels reserves the right to reject returns that do not meet these conditions.
5. Return Process
To initiate a return or exchange:
- Contact our support team at
- shastrajewels@gmail.com / +91 93265 34001
- Provide:
- Order ID
- Product details
- Reason (optional under no-questions-asked policy)
- Mandatory Unboxing Video must be produced
- Photos if product is damaged or incorrect
- Our team will arrange:
- Reverse pickup (if available in your area)
- OR
- Self-shipping instructions
6. Reverse Pickup Policy
If reverse pickup is available at your location:
- Our courier partner will collect the item from your address.
If reverse pickup is not available:
- Customers may be requested to ship the product to our warehouse.
Shipping instructions will be provided by our support team.
7. Return / Exchange Shipping Charges
Shipping charges may vary depending on the situation:
Free Return in case of:
- Damaged product
- Wrong product delivered
- Manufacturing defect
Customer may bear shipping charges in case of:
- Voluntary return
- Exchange for another product
- Location where pickup is unavailable
8. Exchange Policy
Customers can exchange their jewellery for:
- Another design
- Different size
- Store credit
- Alternative product of equal or higher value
If the new product price is:
- Higher → Customer pays the difference
- Lower → Remaining amount issued as store credit or refund
9. Refund Policy
Refunds are issued after:
- Product inspection
- Quality verification
- Approval by our returns team
Refund timeline:
5–7 business days after pickup or delivery of returned product
Refund will be processed via:
- Original payment method
- Bank transfer
- Store credit (if applicable)
Note:
Payment gateway processing times may vary.
10. Cancellation Policy
Orders can be cancelled:
- Before the product is shipped
- Within 12 hours of placing the order
Once the order is shipped:
Cancellation may not be possible.
11. Quality Check & Verification
Every returned jewellery item undergoes:
- Authenticity verification
- Damage inspection
- Packaging verification
If a product fails inspection, the return may be rejected and shipped back to the customer.
12. Fraud Prevention
To maintain fair usage of our return policy, Shastra Jewels reserves the right to:
- Limit returns for customers with repeated excessive returns
- Reject suspicious or fraudulent claims
- Disable COD or return options in certain cases
13. Important Notes for Jewellery Returns
Due to the nature of jewellery products:
- Slight variations in finish or color are normal
- Handcrafted designs may have minor differences
- Product images may vary slightly due to lighting
These are not considered defects.
14. Damaged Product Claims
If your order arrives damaged:
You must report within 48 hours of delivery with:
- Unboxing video
- Clear product images
- Packaging photos
This helps us resolve your issue faster.
15. Contact Us
For returns, exchanges, or assistance:
Email: shastrajewels@gmail.com
Phone: +91 93265 34001